Privacy Policy
Your privacy matters to us. This policy explains how toraneluthiqves collects, uses, and protects your personal information when you use our financial analysis platform.
Information We Collect
When you use toraneluthiqves's fundamental analysis platform, we collect various types of information to provide you with personalized financial insights and educational content. Understanding what we collect helps you make informed decisions about your privacy.
Personal Information
- Name, email address, and contact details when you create an account
- Phone numbers and addresses for account verification purposes
- Professional information including investment experience and financial goals
- Payment information for subscription services (processed securely through third-party providers)
- Communication preferences and marketing consent settings
Usage and Technical Data
- Platform usage patterns, including pages viewed and time spent on different sections
- Device information, browser type, and operating system details
- IP addresses and general location data for security and personalization
- Search queries and financial instruments you research on our platform
- Learning progress data from our educational modules and courses
Important: We never collect or store your actual trading passwords, brokerage account credentials, or sensitive financial account information. Our platform focuses on educational content and analysis tools only.
How We Use Your Information
Your information helps us deliver valuable financial education and analysis tools tailored to your learning needs. We're committed to using your data responsibly and transparently.
- Personalizing your learning experience with relevant educational content and analysis tools
- Sending educational newsletters, market insights, and platform updates (with your consent)
- Improving our platform based on user behavior and feedback patterns
- Providing customer support and responding to your inquiries promptly
- Maintaining platform security and preventing unauthorized access
- Complying with legal obligations and regulatory requirements in Australia
- Conducting research to enhance our educational offerings and analysis capabilities
We focus on education and skill development rather than providing specific financial advice or guaranteed returns. Our use of your data supports learning outcomes and knowledge acquisition in fundamental analysis.
Information Sharing and Disclosure
We limit information sharing to essential services that help us operate our platform effectively. Your personal information is never sold to third parties for marketing purposes.
Service Providers
We work with trusted third-party service providers who help us deliver our educational platform:
- Payment processors for handling subscription payments securely
- Email service providers for delivering educational content and platform communications
- Cloud hosting services for platform infrastructure and data storage
- Analytics providers to understand platform usage and improve user experience
- Customer support tools to provide timely assistance
Legal Requirements
We may disclose information when required by law or to protect our platform and users:
- Compliance with Australian financial services regulations and reporting requirements
- Response to valid legal requests from law enforcement agencies
- Protection against fraud, security threats, or platform misuse
- Enforcement of our terms of service and user agreements
Data Security and Protection
Protecting your information is fundamental to our operations. We've implemented comprehensive security measures to safeguard your data throughout our platform.
Technical Safeguards
- End-to-end encryption for all data transmission between your device and our servers
- Secure database storage with advanced encryption protocols
- Multi-factor authentication options for account access
- Regular security audits and vulnerability assessments
- Automated backup systems with encrypted storage
- Network security monitoring and intrusion detection systems
Administrative Controls
- Limited access to personal information on a need-to-know basis
- Employee training on privacy and security best practices
- Background checks for staff with access to sensitive systems
- Regular review and updating of security policies and procedures
While we implement robust security measures, remember to protect your account by using strong passwords, enabling two-factor authentication, and never sharing your login credentials.
Your Privacy Rights
You have significant control over your personal information. We respect your privacy choices and provide multiple ways to manage your data preferences.
Access and Control Rights
- Request a copy of all personal information we hold about you
- Update or correct inaccurate personal information in your account
- Delete your account and associated personal data (subject to legal retention requirements)
- Opt out of marketing communications while maintaining essential service notifications
- Request data portability to transfer your information to another service
- Object to processing of your information for specific purposes
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team at info@toraneluthiqves.com or send a written request to our Cairns office. We'll respond within 30 days and verify your identity before processing requests.
For account settings and communication preferences, you can make many changes directly through your account dashboard on our platform.
Data Retention and Deletion
We retain your information only as long as necessary to provide our educational services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Retention Periods
- Account information: Retained while your account is active plus 7 years for regulatory compliance
- Learning progress data: Retained for 5 years to support continued education and platform improvements
- Communication records: Kept for 3 years for customer service quality and dispute resolution
- Platform usage data: Aggregated data retained indefinitely, individual data deleted after 2 years
- Marketing communications data: Deleted immediately upon unsubscribing
Secure Deletion Process
When data reaches its retention limit or you request deletion, we permanently remove it from our active systems. Backup copies are securely overwritten during our regular backup rotation cycles, typically within 90 days.
International Data Transfers
While toraneluthiqves operates primarily within Australia, some of our service providers may process data internationally. We ensure appropriate safeguards protect your information regardless of where it's processed.
Transfer Safeguards
- Contractual obligations requiring equivalent privacy protection standards
- Certification requirements for international service providers
- Regular audits of data processing practices by overseas providers
- Encryption requirements for all data in transit and at rest
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and understand how you interact with our educational content. You have control over these technologies through your browser settings.
Types of Cookies We Use
- Essential cookies for platform functionality and security
- Preference cookies to remember your settings and customizations
- Analytics cookies to understand platform usage and improve educational content
- Performance cookies to optimize platform speed and reliability
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some platform features but won't prevent access to our core educational content.
Children's Privacy
Our platform is designed for adults seeking financial education and analysis skills. We don't knowingly collect personal information from individuals under 18 years of age. If we discover we've inadvertently collected such information, we'll delete it promptly.
Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately at info@toraneluthiqves.com.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through email notifications and prominent notices on our platform.
How We Communicate Changes
- Email notifications to all registered users for significant changes
- Platform banners and notifications for policy updates
- Updated effective dates clearly displayed at the top of this policy
- Summary of key changes provided in plain language
Privacy Questions and Contact Information
For privacy-related questions, data requests, or concerns about how we handle your information, please contact us:
Email: info@toraneluthiqves.com
Phone: +61 7 3489 9333
Mail: Privacy Officer
toraneluthiqves
42/52 Abbott St
Cairns City QLD 4870
Australia
We aim to respond to all privacy inquiries within 5 business days and resolve requests within 30 days.